If you have a question about the EAP you may find a response here in our FAQs. Q. Do I have to pay to access the services provided by the EAP?A. No, the EAP is funded by the University of Edinburgh.Q. Who is the EAP provider?A. The EAP is provided by MCL Medics. MCL Medics are an established EAP provider who work with a range of employees across different organisations and have been working with University of Edinburgh staff since 2022.Q. How long will I have to wait to receive counselling from MCL Medics?A. MCL Medics aim to arrange a short 20-minute phone call with you to discuss your requirements/needs (within two working days of you getting in contact with them) and schedule your counselling within seven days from your initial call if this is convenient for you.Q. I’ve contacted MCL Medics to enquire about accessing the EAP and haven’t heard back within this timescale. What should I do?A. Please contact eap@mcl-medics.com.Q. Why have I received an appointment email from MCL Medics from an email address that does not accept replies?A. MCL Medics’ case management system generates automated emails. If you need to respond to MCL Medics (e.g. to change your appointment) then please contact them at eap@mcl-medics.com This article was published on 2023-11-22
